Terms and conditions

ACTIVITY

• You will experience the thrill of free flight in a magnificent panorama that goes from the Monte Perdido at 3355 meters above sea level to the Fiscal riverbank at 700 meters above sea level, all crossed by the Ara, the last virgin river in the Pyrenees. The zip-line activity consists of the approach in 4×4 from the reception area set up at kilometer 0.7 of the Bergua road (where there is a car park and a reception area) and the descent on one of the largest and fastest zip-lines built.
• At the arrival station you can wait for the shuttle that will take you to the departure point. You must arrive 30 minutes in advance at the reception.

CONDITIONS ACCEPTED FOR THE PURCHASE OF THIS TICKET

• Everything necessary to carry out the activity (downhill carts, harness, helmet and goggles) will be provided by the organization. Clients are also provided with a Civil Liability and accident insurance policy.
  Due to the characteristics of the harness, pregnant people are prohibited from performing this activity.
• In individual descents the user must weigh between 40 and 125 kg.
• In double descents (tandem) the maximum weight is 150 kg between the sum of the 2
  users. The minimum weight is 35 kg and the maximum difference in weight between users is 40 kg. For example, a person weighing 40 kg and another weighing 80 kg would be correct, a person weighing 40 kg and another weighing 90 kg would not be possible.
• The user declares to know that the zip line descent and all the activities
  Similarly, they are sports that have a risk and that imply a danger inherent to these activities, which cannot be completely eliminated.
  even when there is some degree of prevention, care, caution, instruction or experience. The participant knows and understands the range of
  nature and extent of the risks involved in the activity contemplated in this contract. In these sports, unforeseen events may occur for which no responsibility can be derived from either party, due to the fortuitous nature and known by the participant. The participant accepts the risks and possible consequences that the practice of zip-lining entails.
• If you suffer from any illness or disease that does not allow you to go ziplining or you deliberately hide it or lie when answering about it
  medical restrictions the OPERATOR is not responsible for the consequences generated by these activities, it is understood that, for
  the practice of the activities, the participant is and must be carried out in good mental and physical condition, it is prohibited to carry them out under the influence of
  alcohol and/or psychotropic substances.
• Minors: When the person wishes to practice the activity and is under 18 years of age, he/she must be accompanied or authorized in writing by his/her parents or responsible persons, who will sign this contract on behalf of the minor.
  This check must be validated online to confirm the date and time.
• Complaint forms are available to customers.
• In all cases, the guidelines set by the guides and zip line team must be followed.
• The company is authorized to make recordings for the security of the activity and the users, within the limits set by the Law of
  Data Protection.
• The activity is subject to wind conditions. If the wind exceeds 20 m/s, the activity will be cancelled. The possibility of changing the reservation date will be given.

CANCELLATION POLICY

• You can request a change of date for your reservation by contacting us directly.
• The refund of the amount will only be made due to force majeure under justification and the ticket of the affected person. In the event that there is no
  justification of this type will keep the tickets until the time when you can go to carry out the activity.