Terms and Conditions

ACTIVITY

• You will experience the thrill of free flight in a magnificent panorama that goes from Monte Perdido at 3355 meters above sea level to the banks of Fiscal at 700 meters above sea level, all crossed by the Ara, the last virgin river in the Pyrenees. The zip line activity consists of the approach in a 4×4 from the reception area at pk 0.7 of the Bergua road (where there is a parking lot and a reception area) and the descent in one of the largest and fastest zip lines ever built.
• At the arrival station you can wait for the shuttle service that will take you to the departure point. Please report to the reception desk 30 minutes in advance.

CONDITIONS TO BE ACCEPTED UPON PURCHASE OF THIS TICKET

• Everything necessary for the activity (descent trolleys, harness, helmet and goggles) will be provided by the organization. The organization also provides a Civil Liability and accident insurance policy.
  Due to the characteristics of the harness, pregnant women are not allowed to participate in this activity.
• In single descents the user must weigh between 40 and 130 kg.
• In double or duo descents, maximum weight 140 kg between the 2 users. Minimum weight 35 kg and maximum difference between users 40 kg. For example, a person of 40 kg and another of 80 kg ok, a person of 40 kg and another of 90 kg would not be possible.
• The user declares to be aware that zip-line descents and all similar activities are sports that have a risk and involve an inherent danger that cannot be completely eliminated even if there is some degree of prevention, care, precaution, instruction or experience. The participant knows and understands the range of nature and extent of the risks involved in the activity contemplated in this contract. In these sports, unforeseen events may occur for which no responsibility can be derived to any of the parties, due to the fortuitous nature and known by the participant. The participant accepts the risks and possible consequences involved in the practice of the zip-line descent.
• If you suffer from any disease or ailment that does not allow you to practice the zip line descent or if you fraudulently hide it or lie when answering about medical restrictions, the OPERATOR is not responsible for the consequences generated by the practice of these activities, it is understood that for the practice of the activities, the participant is and must be in sound mental and physical health, it is forbidden to perform them under the influence of alcohol and / or psychotropic substances.
• Minors: When the person wishes to practice the activity and is under 18 years of age, he/she must be accompanied or authorized in writing by his/her parents or responsible person(s), who will sign this contract on behalf of the minor. This check must be validated online, in order to set a date and time.
• Complaint forms are available for customers.
• In all cases, the guidelines set by the guides and the zip line team must be followed.
• Tirolina is authorized to make recordings for the safety of the activity and users, within the limits set by the Data Protection Act.
• The activity is conditioned by wind conditions, in case of exceeding 20m/s, the activity will be suspended. At least 1 day’s notice will be given and the possibility of refunding the payment or changing the date will be given.

CANCELLATION POLICY

• Within 7-15 days the date can be changed and the payment is saved.
• Less than 7 days payment will be forfeited unless a major cause can be justified.
• In case of extreme weather conditions (wind gusts above 20m/s, thunderstorms, torrential rains), the reservation will be cancelled for safety reasons and the reservation date will be changed or the amount will be refunded. At least 1 day’s notice will be given at the reception desk to affected customers.